Bacter Ball is a sphere shape substrate additive made from Bacter 100. You can place it on the substrate and inside the biological filtration system. It helps to keep healthy condition of fish and shrimp nibbling on Bacter Ball.
Bank payments: All finnish banks have payment buttons at their disposal.
Credit card payments: You can pay online with PayPal, Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses international Verified By Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Mobile payment methods: MobilePay and Apple Pay
Invoice and installment services: services are provided by Klarna and through Paytrail by Collector and Jousto.
Your order will be delivered as a Postal package. Delivery costs in Finland 4,90€ when the purchase value is 1-29,99€. When the purchase value is 30€ or more, the delivery costs are free max 30kg.
In addition, you can choose home delivery in Finland for 9€/delivery.
Our most common delivery times to Finland are 1-3 business days from the time of ordering, depending on the order and delivery method. Note! Does not apply to custom-made products.
For postal parcels, the tracking ID is automatically sent via email when the order is left from our logistik center.
Your order will be delived as GLS standard. Delivery cost will be seen in products page when you add the products to your shopping card.
Our most common delivery times in EU area is 2-4 business days from the ordering, depending on the order. Note! Does not apply to custom-made products. Please note ! If the product is out of stock in our own warehouse, the normal delivery time is usually max 10 business days.
For GLS parcels, the tracking ID is automatically sent via email when the order is left from our logistik center.
OUTSIDE OF EU
your order will be delivered as DHL Express. Delivery cost will be seen in products page when you add the products to your shopping card.
Our most common delivery times outside of EU areas is 2-4 business days from the ordering, depending on the order. Note! Does not apply to custom-made products. Please note ! If the ordered product is out of stock in our own warehouse, the normal delivery time is usually max 10 business days.
For DHL Express parcels, the tracking ID is automatically sent via email when the is left from our logistik center.
On heavy orders additional cost will be applied.
All products prices are VAT:0% with outside EU orders, if checkout is not automatically give these prices, please send email: firstname.lastname@example.org
Extra custom duties may be applied in all orders outside EU area
Exchange and return policy in: Finland, Sweden, Estonia
You have the right to exchange or return all or part of your order within 14 days of receiving the order. Note! does not apply to ordering and custom made products.
The right of return only applies to unused and salable products with product labels in the original packaging.
The subscriber is responsible for paying the refund. The return fee in 5,90€.
We deliver all orders by post. Posti stores packages for 7 days at all its pick-up points. If the package is not picked up during this time, it will be returned to the sender. An unclaimed shipment is not a return under the Consumer Protection Act. In these cases, we will automatically charge 15€ for postage and handling in connection with the refund.
According to the return, include the following information:
a copy of the Aqua Nomad order confirmation
The return address varies depending on the product to be returned, please contact us before returning email@example.com
We do not accept returns more than 14 days after delivery. Once the refund is accepted, the money will be refunded directly to your account upon receipt and processing of the refund.
Problem situations during transport and for defective products:
If the product has been lost during transport, damaged or the wrong product has been deliveded to the customer, the customer must report the error immediately to firstname.lastname@example.org
Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product. If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.